Returns & Refunds Policy

Effective date: April 28, 2019 (Updated April 8th, 2022)

Returns

We recommend contacting us for assistance if you experience any issues using our products before return considerations are made.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. We issue refunds for products within 7 days of the original purchase of the product.

Several types of goods are exempt from being returned. Perishable goods such as food or magazines cannot be returned.

Additional non-returnable items:

• Gift cards
• Downloadable products
• Some health and personal care items

Non-returnable item like Account Wallet Fund can also be refunded after a written application via email or letter has been received requesting funds in a wallet be returned a designated bank account for qualifying refunds.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

To be eligible for a return,

• your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.

There are certain situations however where only partial refunds are granted: (if applicable)

• Book with obvious signs of use
• CD, DVD that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 7 days after delivery

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your bank account (or original method of payment). You will receive the credit within a certain 5 business days or depending on your card issuer's/bank policies.

Account Wallet Fund (if applicable)

Wallet Withdrawal Fees

If a qualifying request for funds in a Wallet is required to be withdrawn, upon approval, a 3% fee for the amount being withdrawn shall be charged. The charge will be applied to the remaining wallet fund if applicable or from the amount being requested otherwise.

Wallet Refund Fees

If a qualifying request for funds in a Wallet is required to be refunded, upon approval, a 5% fee for the amount being refunded shall be charged. The charge will be applied to the remaining wallet fund if applicable or from the amount being requested otherwise.

Customer to Customer Wallet Transfer Fees

If a qualifying request for funds in a Wallet is required to be transferred to another customer, upon approval, a 2% fee for the amount being transferred shall be charged. The charge will be applied to the remaining wallet fund if applicable or from the amount being requested otherwise.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your bank or debit/credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 1 Ewumonastery Road, Ewu-Esan, ED, Nigeria or a designated collection point given by www.paxyou.com customer service representative.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 1 Ewumonastery Road, Ewu-Esan, ED, Nigeria or a designated collection point given by www.paxyou.com customer service representative.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over ₦15, 000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contacting us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: [email protected]
• By visiting this page on our website: https://www.paxyou.com/contact